šŸ†˜ Ā  Ā  Ā  HELP Ā  Ā  Ā  šŸ†˜

Don't worry that's what we're here for. Below, you'll find answers to frequently asked questions. If you can't find what
you're looking for there, feel free to give us a shout.Ā 

GENERAL FAQS

Where can I find wiring diagrams?

Great question! All of our Wiring Diagrams can be found at the link below:

Wiring Diagrams.

If you need help wiring up your new upgrade, don't hesitate to give us a shout. Our techs are more than happy to help you out.

Do you do custom wiring requests?

While we make it our goal to offer upgrades for each and every guitar of the world, there are some builds that are too out there for us to realistically accommodate. Don't let that scare you off, though. If you have a question about what we offer, give us a shout.

We're more than happy to talk it out with you.

Additionally, the majority of our products are extremely customizable. Give our Loaded Pickguard Customizer a shot - you can choose your pickguard design, pickups, and hardware.

Do you offer wholesale or distribution products?

Like you wouldn't believe.

If you'd like to apply to become a dealer, fill out the application below. Some of 920D's finest will personally review it and be in touch with you.

Dealer Application

PURCHASES & PAYMENT

Which payment methods are accepted?

We accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Elo
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal
  • ViaBill

Do you offer financing?

While we don't offer traditional financing, you will have the option to checkout using Shop Pay Installments - allowing you to split your purchase into 4 equal payments.

There are no additional charges, interest fees, late fees, and no credit check. You can pay your balance off early without penalty. However, if you make a partial or late payment, future attempts to use Shop Pay Installments might be affected.

Basically, it makes upgrading your guitar easier on your wallet, with no downside. We pay all the fees associated with using Shop Pay Installments, in order to give you the convenience of its use šŸ¤˜

SHIPPING

How long does shipping take?

For orders within the contiguous United States, we will select the carrier at the time of shipment. Upon checking out, you'll have the option to select the following:

  • Economy Shipping
  • Standard Shipping
  • Expedited Shipping

Upon shipment, you'll receive an email containing a tracking number.

Please note: the Covid-19 pandemic has greatly impacted the reliability and accuracy of shipping estimations. Variations in shipping estimations are beyond our control, but we'll do everything we can to ensure you get your order in a timely manner. If you need help, feel free to give us a shout. Thank you for your patience šŸ¤˜

Do you ship internationally?

Big time - we love shipping internationally.

Upon checking out, you'll have the option to select the following:

  • FedEx International Economy
  • FedEx International Priority
  • FedEx International Economy (4 Business Days)
  • FedEx International Priority (3 Business Days)

Please note: the Covid-19 pandemic has greatly impacted the reliability and accuracy of shipping estimations. We've found that some of our international customers receive their orders in 4 days, while others may take 2 weeks. These variations are beyond our control, but we'll do everything we can to ensure you get your order in a timely manner. If you need help, feel free to give us a shout. Thank you for your patience šŸ¤˜

CANCELLATIONS, RETURNS, REFUNDS & EXCHANGES

Can I cancel an order?

If you want to break our hearts.

Kidding aside, of course you can. We want you to want to upgrade your guitar to sound better than you ever thought possible šŸ¤·ā€ā™‚ļø.

If you'd like to cancel your order, and, in-turn, the musical upgrade of a lifetime, please contact us at 920d@920dcustom.com.Ā Time is of the essence - once your order ships, we're unable to cancel.

If your order has already shipped, we'll work with you to schedule a return and get your money refunded.

What's the return policy?

Our official policy is:

We want to make it right.

If youā€™re looking to return or exchange your order for whatever reason, we're happy to help! We offer returns within 14 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.

To initiate a return, please contact us at 920d@920dcustom.com and request a return authorization.

Conditions

  • Discounted items are final and cannot be returned or exchanged
  • Items must be returned in original, as-shipped condition with all original packaging and no signs of use

Please note: If we are at fault, we will cover any return shipping fees.

How do I return an item?

To return an item, please contact us at 920d@920dcustom.com and include the following information:

  • Order Number
  • Reason For Return
  • Desired Solution (ex. Refund or Exchange)

A member of our customer service team will review the request and contact you with further instructions.

Please note: Before returning the item, our customer service team must approve the return. We are unable to accept returns that have not been approved prior to receiving the return.