Shipping

We offer FREE Ground shipping for orders of $100 or more. Free Shipping in USA applies for Continental United States only. The Free shipping promotion does not include Alaska, Hawaii, Puerto Rico, APO's or any international address. If you reside outside the US, or in Alaska, Hawaii, or Puerto Rico you can use the Shipping Calculator.

We ship all international guitar pickup orders via USPS. If you need your guitar pickups by a certain date, and you live outside the US please contact us for a Fedex shipping quote. Most larger international packages ship via Fedex, but we can ship items via USPS, if requested. If you would like your package shipped with a certain carrier, please contact us for a specific shipping quote.

Most items have a fixed shipping amount posted in the listing. No brokerage for international express shipments. If the listing says "Buyer pays shipping", we will calculate the shipping charge based on quoted rates to your ZIP code.

Most packages are shipped within 1 business day.

PLEASE NOTE: International buyers are responsible for any customs/brokerage/duties/fees and/or taxes charged by your country or the shipping company. Free shipping offer does not apply to orders delivered outside of the continental USA.

DELIVERY TIME AND TRACKING INFORMATION

Tracking numbers will be sent to you as soon as they are available, almost always within 24 hours of cleared payment. If your item was shipped FedEx, it can take up to 1-6 business days for delivery to your address. USPS Priority Mail generally takes 3-5 business days but it is not guaranteed. International orders usually take 7-10 business days to arrive in your country, and then it is up to your local Post Office or delivery company to deliver the item. Your item will most likely be shipping from our warehouse in Arkansas, though some items are drop shipped directly from the manufacturer.

ALL CUSTOM PICKGUARDS, WIRING HARNESSES, GUITARS, AND CONTROL PLATES ARE MADE TO ORDER AND WILL TAKE A COUPLE OF DAYS TO COMPLETE.

Returns Policy

If you are not satisfied with a product, you may return it for a refund, store credit, or you may want to exchange it for another product. Returned products will be refunded the sale price indicated on your sales receipt minus shipping costs and any restocking fees (if applicable). If your purchase qualified for 920D Custom's Free Shipping Promotion, the actual shipping cost will be subtracted from your final refund/credit. Please note, if you decide to return an instrument but keep the bundled accessories, your refund will be reduced by the regular advertised price of the non-returned items.

To receive an RMA (Returned Merchandise Authorization), you MUST call a 920D Custom team member within 30 days of the purchase date at 1-855-655-9203.

• Products must be returned in the manufacturer's original package and internal packaging. Accessories, software and manuals MUST be included. Incomplete returns may be refused or subject to a re-stocking fee. (minimum 25% of the purchase price)
• Pack your return securely and insure it. Put the RMA number on the shipping label. Packages without a valid RMA number posted will be refused and returned.
• Returned product should be in "new" condition. Returned product that shows wear or abuse will either be refused or subject to a restocking fee. (minimum 25%)
• Please do not write on the original manufacturer’s box.
• Returns should be received within 14 days of the date the RMA was issued. Allow 10 days for refund to be administered after we have received the return.

Non-Returnable Items - We do our very best to help customers when they request to return an item. Customer service is our first and foremost concern. However, there are a few items that are non-returnable. These items include:
International Shipments/ Special Ordered Items/ Custom Built Items/ Items shipped via FedEx Oversize/ Warehouse Clearance items/ Used Items / Opened Instrument Strings