Returns & Exchanges

To initiate a return, please contact us at 920d@920dcustom.com and request a return authorization.

International sales:

• All sales outside of the lower 48 are final and not eligible for returns.

Changed mind:

• Discounted items (sale items, closeouts, etc.) are final and cannot be returned or exchanged.
• Items must be returned in original, as-shipped condition with all original packaging and no signs of use.
• 25% restocking fee may be applied for returned items.
• All returns must be initiated within 14 days of receipt without exception.

Manufacturing defect:

• Items must be in original, as-shipped condition with all original packaging and no signs of use. If the product has any modification, it cannot be returned.
• All returns must be initiated within 14 days of receipt without exception.

Item hasn't arrived:

• If an item has been shipped, but hasn't arrived, please contact the shipping provider (FedEx, USPS, DHL, etc.). We are unable to open a case with shipping providers regarding items that have left our facility.

Item shows "Delivered" but cannot be located:

• If an item has been shipped and it's status shows "delivered" by the shipping provider, but the item cannot be located, please contact the shipping proivder. We are unable to initiate a return or refund on lost, missing, or stolen items.

Recieved incorrect item:

• If you recieved the wrong item, please email us at 920d@920dcustom.com. and include a photo of what you recieved.

To return an item, please contact us at 920d@920dcustom.com and include the following information:

• Order Number
• Reason For Return
• Desired Solution (ex. Refund or Exchange)

A member of our customer service team will review the request and contact you with further instructions.

Please note: Before returning the item, our customer service team must approve the return. We are unable to accept returns that have not been approved prior to receiving the return.

If you want to break our hearts.

Kidding aside, of course you can. We want you to want to upgrade your guitar - to want to sound better than you ever thought possible 🤷‍♂️.

If you'd like to cancel your order, and, in-turn, the musical upgrade of a lifetime, please contact us at 920d@920dcustom.com. Time is of the essence - once your order has shipped, we are unable to offer an order cancellation.